Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Parthynex IT Solutions ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services. These Terms apply to all visitors, users, and clients of our services.

2. Description of Services

Parthynex IT Solutions provides IT solutions and services including, but not limited to:

• Infrastructure and networking solutions
• Cloud services and Microsoft 365 administration
• Cybersecurity and endpoint protection
• Enterprise mobility management
• Backup and disaster recovery
• Workplace collaboration solutions
• Software licensing and hardware solutions
• Managed IT support and annual maintenance contracts

Specific service terms, deliverables, and pricing will be outlined in individual service agreements or statements of work.

3. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information when requested
• Maintain the confidentiality of any account credentials
• Use our services only for lawful purposes
• Comply with all applicable laws and regulations
• Not attempt to gain unauthorized access to our systems
• Not interfere with or disrupt our services or servers
• Not transmit any malicious code or harmful content

4. Service Agreements and Contracts

Engagement for specific services will be governed by separate service agreements, which may include:

• Project-Based Agreements: For one-time projects with defined scope and deliverables
• Annual Maintenance Contracts (AMC): For ongoing support and maintenance services
• Managed Services Agreements: For comprehensive IT management services

These service agreements will take precedence over these general Terms where there is any conflict.

5. Payment Terms

Payment terms are as follows:

• All fees are quoted in Indian Rupees (INR) unless otherwise specified
• Payment terms will be specified in individual service agreements
• Late payments may incur interest at the rate specified in the agreement
• We reserve the right to suspend services for non-payment
• All applicable taxes will be added to the quoted prices

6. Service Level Agreements (SLA)

For managed services and support contracts, we commit to the following response times:

Specific SLA terms may vary based on the service agreement and support tier.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Parthynex IT Solutions or its licensors and is protected by intellectual property laws.

For custom development work, intellectual property ownership will be defined in the respective service agreement. Generally, upon full payment, clients receive ownership or licensing rights as specified in the agreement.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. This includes business data, technical information, system access credentials, and any other information marked as confidential. This obligation survives the termination of services.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability for any claim arising from our services shall not exceed the fees paid for the specific service giving rise to the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for damages arising from circumstances beyond our reasonable control
• We are not responsible for third-party products or services

10. Indemnification

You agree to indemnify and hold harmless Parthynex IT Solutions, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

11. Termination

Either party may terminate services as follows:

• With written notice as specified in the service agreement
• Immediately upon material breach by the other party
• Upon non-payment of fees after reasonable notice

Upon termination, we will provide reasonable assistance for transition of services and return of client data as per the service agreement.

12. Warranties and Disclaimers

We warrant that our services will be performed with reasonable skill and care consistent with industry standards. However:

• Services are provided "as is" and "as available"
• We do not warrant uninterrupted or error-free service
• We disclaim all implied warranties to the extent permitted by law
• Third-party products are subject to their respective warranties

13. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to natural disasters, war, terrorism, riots, pandemics, government actions, power failures, or internet outages.

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us: