Managed Support

Your IT Backbone

Comprehensive IT support and maintenance services. We become your single point of accountability for all technology needs with SLA-driven support.

24/5

Support

15min

P1 Response

99.9%

Uptime SLA

Single

Point of Contact

SLA Targets:

P1Response: 15 min|Resolution: 4 hrs

P2Response: 30 min|Resolution: 8 hrs

P3Response: 2 hrs|Resolution: 24 hrs

P4Response: 4 hrs|Resolution: 48 hrs

Support Services

Comprehensive IT support for uninterrupted operations

Round-the-clock technical support

Phone supportEmail ticketingRemote assistanceOn-site support

Professional IT helpdesk

Ticket managementIssue resolutionUser onboardingPassword resets

24/7 infrastructure monitoring

Server monitoringNetwork monitoringAlert managementPerformance reports

Annual Maintenance Contracts

Preventive maintenanceHardware supportSoftware updatesPriority response

IT asset lifecycle management

Inventory trackingLicense managementWarranty trackingDisposal services

Third-party vendor coordination

ISP coordinationVendor escalationContract managementSLA tracking

Let us become your IT backbone with SLA-driven managed services.